Shipping & Delivery Policy

Last Updated: 13 August 2026

At Spicecarts, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when you purchase through our website.

Website: www.spicecarts.in

1. Delivery Locations

We currently offer delivery across India, subject to courier service availability at the delivery address.

Some remote or restricted locations may have limited delivery options or additional delivery time.

2. Order Processing

Orders are normally processed after successful order confirmation and payment verification.

We generally aim to dispatch orders within 1–3 business days.

Orders may take additional time during:

  • Weekends and public holidays
  • Festivals and promotional periods
  • High order volumes
  • Unexpected operational circumstances

We will make reasonable efforts to process orders as quickly as possible.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Delivery to remote areas may take longer.

The delivery timeframe is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on the delivery location, order size, weight and applicable courier rates.

If free shipping is offered for a particular order or promotion, the applicable conditions will be displayed on the website.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or tracking details after the order has been dispatched.

Customers can use the provided tracking information to check the status of their shipment through the relevant courier service.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City/town
  • District
  • State
  • PIN code
  • Valid phone number

Spicecarts will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

7. Courier Delays

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural events
  • Traffic or transportation problems
  • Courier operational issues
  • Strikes or service disruptions
  • Festivals and holidays
  • Remote-area delivery restrictions
  • Government restrictions or other unforeseen circumstances

We will provide reasonable assistance in following up with the courier where necessary.

8. Delivery Attempts

The courier may make multiple delivery attempts depending on its delivery procedures.

Customers should ensure that someone is available to receive the package and that the provided phone number is reachable.

If a shipment is returned to us because of repeated failed delivery attempts, an incorrect address or the customer’s unavailability, additional shipping charges may apply for re-delivery.

9. Damaged Packages

Customers are advised to check the external condition of the package when it is delivered.

If the package appears seriously damaged, opened or tampered with, please contact Spicecarts as soon as possible and provide photographs or other relevant information.

Any claim regarding damaged or incorrect products will be handled according to our Return & Refund Policy.

10. Missing or Incorrect Products

If you receive:

  • A product different from what you ordered
  • A missing product
  • A damaged product
  • A package with an apparent issue

please contact us promptly with your order details and supporting photographs where applicable.

We will review the issue and provide an appropriate resolution according to our policies.

11. Delivery Confirmation

An order may be considered delivered when the courier service records the shipment as successfully delivered to the provided delivery address.

If you believe an order has been marked as delivered but has not been received, please contact us as soon as possible so that we can assist with checking the shipment.

12. Shipping for Wholesale and Bulk Orders

Wholesale and bulk orders may have different shipping arrangements depending on:

  • Order quantity
  • Product type
  • Destination
  • Packaging requirements
  • Courier or transport availability

Shipping charges and delivery timelines for bulk orders may be confirmed separately before the order is finalized.

13. Contact Us

If you have questions about shipping or delivery, please contact us:

Spicecarts
Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504
Address: 3/448 Marykulam, Ayyappancoil PO, Idukki, Kerala, India