Return,cancellation & Refund Policy

Last Updated: 13 August 2026

At Spicecarts, we take care to pack and deliver our products safely. If you receive a damaged, incorrect or otherwise eligible product, please contact us so that we can review the issue and assist you.

Website: www.spicecarts.in

1. Eligibility for Returns

Because many of our products are food, spice and consumable products, returns are accepted only in specific situations.

A return, replacement or refund may be considered if:

• You received a damaged product
• You received the wrong product
• A product is missing from your order
• The product received is materially different from what was ordered
• The package appears damaged or tampered with during delivery
• The product has another genuine issue that is eligible for resolution

Returns are subject to verification by Spicecarts.

2. 7-Day Return / Issue Reporting Period

Please contact us within 7 days of delivery if you receive a damaged, incorrect or otherwise eligible product.

Requests submitted after this period may not be accepted unless required by applicable law or considered appropriate by Spicecarts.

3. Food and Consumable Products

For hygiene, safety and quality reasons, opened, used or partially consumed food, spice and other consumable products generally cannot be returned.

However, if a product is received damaged, defective, incorrect or otherwise unsuitable due to an issue attributable to the order or delivery, please contact us promptly.

We will review each case individually.

4. Damaged Products

If your package or product arrives damaged, please:

1. Take clear photographs of the outer package.
2. Take photographs of the damaged product.
3. Keep the original packaging.
4. Contact us as soon as possible with your order details.

The photographs may be required to help us verify the issue with our team or delivery partner.

5. Wrong Product

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we may arrange an appropriate replacement or refund depending on the circumstances and product availability.

6. Missing Products

If any product appears to be missing from your order, please contact us promptly with your order number and details of the missing item.

We will verify the order and shipment information and provide an appropriate resolution.

7. Products Not Eligible for Return

Unless required by applicable law, returns may not be accepted for:

• Products that have been opened or used
• Products that have been partially consumed
• Products damaged after delivery due to improper handling or storage
• Products returned without prior approval
• Products where the issue is caused by incorrect storage after delivery
• Products returned after the applicable reporting period

8. Refunds

If a refund is approved, the refund amount will normally relate to the eligible product/order amount as determined by Spicecarts.

Refunds may be processed through the original payment method or another appropriate method, depending on the circumstances.

The time taken for the amount to appear in your account may depend on the relevant payment provider or bank.

9. Replacement

Where appropriate and subject to product availability, Spicecarts may offer a replacement instead of a refund.

If the same product is unavailable, we may provide an alternative resolution after discussing it with the customer.

10. Shipping Charges

Where a return, replacement or refund is approved because the product was damaged, incorrect or otherwise affected by an issue attributable to Spicecarts or the delivery process, the applicable shipping arrangements will be determined by Spicecarts based on the circumstances.

Returns requested for reasons not covered by this policy may not qualify for a refund of shipping charges.

11. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For more information, please refer to our Cancellation Policy.

12. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

• Order number
• Customer name
• Phone number
• Product name
• Reason for the request
• Clear photographs, where applicable

You can contact us through:

Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504

Please keep the original product and packaging until we have completed our review.

13. Review Process

Once we receive your request, our team may review the order details, photographs and other relevant information before approving a return, replacement or refund.

We may request additional information where necessary.

Approval of a request does not automatically mean that every item in the order qualifies for a refund.

14. Wholesale and Bulk Orders

Return, replacement and refund arrangements for wholesale or bulk orders may differ from standard retail orders.

Such arrangements may be agreed separately based on the quantity, product type and order terms.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business, products, services or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Spicecarts
Website: www.spicecarts.in
Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504
Address: 3/448 Marykulam, Ayyappancoil PO, Idukki, Kerala, India

Cancellation Policy

Last Updated: 13 August 2026

At Spicecarts, we understand that sometimes you may need to cancel an order. This policy explains when an order can be cancelled and how applicable refunds are handled.

Website: www.spicecarts.in

1. Cancellation Before Dispatch

You may request cancellation of your order before it has been dispatched.

Please contact us as soon as possible after placing the order.

Cancellation requests can be made through:

Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504

Please provide your order number and the phone number or email address used when placing the order.

2. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been handed over to the courier, you may need to receive the shipment and follow our Return & Refund Policy, where applicable.

3. Prepaid Orders

If an eligible cancellation is approved for an order that has already been paid for, the applicable refund will be initiated through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on the payment service provider or bank.

4. Cash on Delivery Orders

For Cash on Delivery orders that are successfully cancelled before dispatch, no payment refund is normally required because payment has not yet been collected.

Repeated cancellation or refusal of COD orders may affect our ability to offer COD services for future orders.

5. Cancellation After Dispatch

If an order has already been dispatched, we may not be able to cancel it.

Any return or refund request after dispatch will be handled according to our Return & Refund Policy and the nature of the product.

Because many Spicecarts products are food, spice and consumable products, opened or used products may not be eligible for return.

6. Cancellation by Spicecarts

Spicecarts may cancel an order in circumstances including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Technical or system errors
• Other legitimate business or legal reasons

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Wholesale and Bulk Orders

Cancellation terms for wholesale or bulk orders may differ from standard retail orders.

Once bulk orders have entered processing, packing or dispatch, cancellation may not be possible.

Any special cancellation terms may be communicated to the customer before the bulk order is confirmed.

8. How to Request Cancellation

To request cancellation, contact us as soon as possible with:

• Order number
• Customer name
• Phone number
• Email address
• Reason for cancellation

You can contact us through:

Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504

Cancellation is subject to confirmation by Spicecarts.

9. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our business, services or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

10. Contact Us

Spicecarts
Website: www.spicecarts.in
Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504
Address: 3/448 Marykulam, Ayyappancoil PO, Idukki, Kerala, India