Terms & Conditions

Last Updated: 13 August 2026

Welcome to Spicecarts. These Terms & Conditions govern your use of our website and your purchase of products through www.spicecarts.in.

By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. About Spicecarts

Spicecarts is an online retail store offering spices, tea and other food and related products.

Website: www.spicecarts.in
Location: Idukki, Kerala, India

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for any fraudulent or unlawful activity
• Attempt to gain unauthorized access to the website or its systems
• Interfere with the security or normal operation of the website
• Provide false or misleading information while placing an order or submitting an enquiry
• Use website content without our permission

We reserve the right to restrict or terminate access where misuse of the website is suspected.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on the website are accurate.

However, actual product appearance, colour, packaging or labelling may vary slightly from images shown on the website.

For food and spice products, natural variations in colour, aroma, texture and appearance may occur between batches.

We may update product information, availability and specifications from time to time.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges or other charges, where applicable, will be displayed during the ordering process.

If an obvious pricing or technical error occurs on the website, we reserve the right to correct the error and, where necessary, cancel the affected order and refund any amount already paid.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order will be considered accepted once we confirm the order and its availability.

We reserve the right to refuse or cancel an order in situations including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Technical or system errors
• Other legitimate business or legal reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

Payments may be processed through third-party payment service providers.

You agree to provide accurate payment and billing information when placing an order.

Spicecarts does not intentionally store sensitive payment credentials such as your UPI PIN, banking password or complete card security credentials.

Payment processing is subject to the terms and security practices of the relevant payment service provider.

7. Shipping and Delivery

We currently deliver products across India, subject to service availability at the delivery address.

Delivery times shown on the website are estimates and may vary depending on location, courier availability, weather, holidays and other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

Once an order has been dispatched, delivery may be handled by third-party courier or logistics partners.

For detailed information, please refer to our Shipping & Delivery Policy.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Certain food, spice and other products may have specific return restrictions because of their nature.

Customers should inspect the package and product upon delivery and contact us promptly if the product is damaged, incorrect or otherwise eligible for a return or replacement.

Please refer to our Return & Refund Policy for eligibility requirements and procedures.

9. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not always be possible.

If cancellation is accepted after payment has been received, the applicable refund will be processed through the relevant payment method.

10. Wholesale and Bulk Orders

Spicecarts may accept wholesale and bulk enquiries for selected products.

Wholesale prices, minimum quantities, availability, packaging and delivery arrangements may differ from standard retail orders.

Wholesale or bulk orders may require separate confirmation before the order is accepted.

Customers interested in bulk quantities can contact us through our wholesale enquiry page.

11. Promotions and Offers

From time to time, Spicecarts may offer discounts, promotions, coupons or other special offers.

Each offer may have its own terms, validity period, eligibility requirements and limitations.

We reserve the right to modify or withdraw promotional offers where permitted by applicable law.

12. Intellectual Property

All content available on this website, including text, photographs, graphics, logos, product information, page designs and other materials, is owned by or licensed to Spicecarts unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or commercially use our website content without prior written permission.

The Spicecarts name and logo may not be used without authorization.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier services, maps, social-media platforms and other external services.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.

The website may occasionally be unavailable because of maintenance, updates, technical problems or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Spicecarts will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, network failures, technical problems, natural events or third-party service interruptions.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted.

16. Customer Responsibility

You are responsible for ensuring that the information provided to us is accurate and up to date.

This includes:

• Name
• Delivery address
• Phone number
• Email address
• Billing information
• Order information

Any delay or delivery issue caused by incorrect information supplied by the customer may not be the responsibility of Spicecarts.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

Please review our Privacy Policy before placing an order.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update means that you acknowledge the updated Terms & Conditions, subject to applicable law.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the competent courts and authorities applicable to Spicecarts’ place of business, subject to applicable consumer protection laws.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Spicecarts
Website: www.spicecarts.in
Email: spicecarts@gmail.com
Phone / WhatsApp: 9744825504
Address: 3/448 Marykulam, Ayyappancoil PO, Idukki, Kerala, India